Frequently asked questions
When can I call the Contact Centre?
The Contact Centre can be contacted Monday to Friday (except national public
holidays), between the hours of 8:00am and 6:00pm.
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What is an IRD number?
An IRD number is a unique number issued to you by Inland Revenue. Your number will
be in the range of 10-000-000 to 999-999-999, so some people will have an 8
digit number and others a 9 digit number.
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I can't logon to the ING website - What's wrong?
"You receive the following error message: Invalid user name or password."
Re-enter your user name and password. If you still can’t logon, contact ING. "You have “forgotten your user name"
Click on the login button and click on the link “I've forgotten my User Name”. Fill in your title and email address and click Submit. You
will be sent an email with your user name. You have "forgotten your password"
Click on the login button and click on the link “I've forgotten my password”.
Fill in your user name and email address and click Submit. You
will be sent an email with your password.
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Why do I need to register?
If you want to view your account online, you will have to fill in the registration
form.
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How will I know if my registration is successful?
You will receive a confirmation message and an email will be sent to your email
address immediately after registration.
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I have already registered but I can’t login?
If you are still having problems, please call the ING Contact Centre.
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How long does the password have to be?
At least 6 characters (containing letters A-Z uppercase, a-z lowercase and/or numbers 0-9)
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I have changed my email address? What do I do?
If you have changed your email address, you need to call the ING Contact Centre so
they can update your details.
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I have a problem connecting to the internet. What do I do?
Call
your Internet Service Provider's (e.g. Xtra, Slingshot, Ihug, etc) help line.
Unfortunately, ING cannot assist you with this type of problem.
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What is JavaScript?
JavaScript is a scripting language that is commonly used to construct web pages.
JavaScript is used in a variety of ways to improve the website experience such
as validating and allowing interactive content. In order for the website to
work correctly then you must make sure JavaScript is enabled in your browser.
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What are protocols SSL 2.0 and 3.0?
These protocols specify whether you want to send and receive secured information through SSL3 (Secured
Sockets Layer Level 3), a protocol that is intended to be more secure than
SSL2, which is a standard protocol for communicating securely with websites.
Disabling it will prevent you from visiting some sites.
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Is it safe to enable SSL 2.0 and 3.0 on my browser?
Yes, it is safe to enable this in your browser.
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